Hair and Skin Policies and FAQs

At The Hair and Skin Lounge, our appointment policies are designed to protect our clients’ time, our professionals, and the quality of care we provide. We encourage you to review our cancellation policy and explore the membership benefits before booking.

Appointment Booking

All appointments must be booked in advance through our online booking system or with assistance from our team, in line with our appointment policies. A valid card on file is required to secure appointments.

Consultation Requirement

Some services require a consultation prior to booking to confirm suitability, treatment plan, and pricing. This ensures safe, personalized results. Please be aware of our cancellation policy, as it may affect your booking. Additionally, members enjoy exclusive membership benefits that can enhance their experience.

We kindly ask for at least 24 hours’ notice for any cancellations or rescheduling, in alignment with our appointment policies. Cancellations made with less than 24 hours’ notice may result in a 50% charge of the service fee and forfeit of the deposit, as outlined in our cancellation policy. No-shows may be charged up to the full service amount. Additionally, repeated late cancellations or no-shows may require prepayment for future bookings, which can affect your membership benefits.

Please arrive on time for your appointment to ensure a smooth experience. Our appointment policies state that arriving late may result in a shortened service to accommodate the next client, and full service charges may still apply. Additionally, if your appointment is delayed beyond a reasonable timeframe, it may need to be rescheduled as per our cancellation policy. Remember, being on time allows you to fully enjoy the membership benefits.

All services are non-refundable once performed as outlined in our appointment policies. Retail products, packages, and memberships are also non-refundable, in accordance with our cancellation policy. If you have concerns about your service, please contact us within 48 hours so we can address them appropriately and ensure you receive the full benefits of your membership.

Packages

Our appointment policies state that package sessions must be used within the specified timeframe. Please note that sessions are non-transferable, and unused sessions are not refundable.

Memberships

With a minimum commitment of 4 months, memberships come with various membership benefits. These memberships are auto-renewed monthly using the card on file. All included services must be utilized within the active month, and there are no rollovers for any unused services. Additionally, membership benefits are non-transferable, and discounts cannot be combined with other promotions.

To initiate a cancellation of your membership after fulfilling the minimum commitment, please email us at thslbrampton@gmail.com before your next billing date.

Results vary based on individual factors including skin type, hair condition, lifestyle, and consistency. To achieve optimal results, multiple sessions may be required, and our appointment policies reflect this. Please be aware of our cancellation policy, as we do not guarantee specific outcomes. Additionally, membership benefits may enhance your experience.

The before and after images displayed on our website are for illustrative purposes only and comply with our appointment policies. Individual results may vary, and these images do not guarantee specific outcomes as outlined in our cancellation policy. Additionally, our membership benefits may influence your experience.

Please disclose all relevant medical conditions, medications, and allergies prior to treatment, as part of our appointment policies. Certain treatments may not be suitable for everyone, and treatment suitability is always determined during consultation. Be sure to review our cancellation policy and membership benefits for a better understanding of our services.